Frequently Asked Questions
General Questions
Booking & Payments
How do I book an appointment?
Click any “Book an Appointment” button on our website. You’ll be directed to our secure GlossGenius booking system. You can search by service, category, or practitioner, then choose an available date and time.
A credit card is required to book all appointments to hold your spot and support our cancellation policy. No charges are made without your knowledge. If our policy applies, you will be notified before any fee is charged.
Do you have a cancellation policy?
Yes. Appointments canceled or rescheduled within 48 hours of the scheduled time are subject to a 25% fee of the regular (non-discounted) service price, charged to the card on file. This fee compensates the practitioner for reserved time.
Do you accept insurance?
We do not accept insurance at this time. However, some clients are able to submit receipts for reimbursement through their provider. If you need an invoice, please let us know and we’ll be happy to email one.
How much should I tip?
Tipping is not required, but it is always appreciated. If you choose to tip, we recommend 18–25% based on your level of satisfaction, calculated on the regular (non-discounted) service price. Cash tips are preferred, as they go directly to your practitioner and are the most appreciated form of gratuity.
Gift Cards & Certificates
Do you sell gift cards?
Yes!
• E‑Gift Cards can be purchased online through our website and are delivered instantly by email.
• Physical Gift Certificates can be:
- Picked up in person (appointment required)
- Emailed for you to print
- Mailed to you
Please email or text us to arrange a physical certificate.
Preparing for Your Appointment
What should I wear?
Wear comfortable, loose‑fitting clothing. For massage services, clothing will be removed only to your comfort level. For energy-based services, you will remain fully clothed.
What should I do before my appointment?
You’ll receive a digital intake form prior to your visit. Please complete it fully and list:
• Health conditions
• Medications
• Allergies
• Areas of focus or concern
This helps your practitioner customize your session safely and effectively.
Can I drink alcohol before or after a service?
We strongly recommend avoiding alcohol before and after services. Alcohol and bodywork do not mix well and may interfere with the benefits of your session. Hydration and herbal tea are best.
Can I work out before or after a massage?
• Before: Light or moderate exercise is fine. Stretching is recommended.
• After: Avoid strenuous exercise for 24 hours. Gentle movement such as walking or light stretching is okay.
Massage softens connective tissue, and intense activity too soon may reduce benefits or increase soreness.
During Your Service
Do I have to be completely undressed?
• Massage Therapy (including Specialty Massages): Undress to your comfort level. You will always be professionally draped according to state regulations.
• Reiki Healing & Tuning Fork Therapy: Fully clothed, lying on top of the table linens.
Do I have to talk during my service?
No. Some clients enjoy conversation; others prefer silence. You’re always welcome to communicate about pressure, temperature, music, lighting, or comfort at any time.
What if I fall asleep, snore, or drool?
Totally normal — and very common. It’s a sign you’re deeply relaxed. Our practitioners are used to it and never judge.
Service‑Specific Questions
Does massage therapy hurt?
Massage should not be painful. Some techniques may create temporary soreness afterward, similar to a good workout. Always speak up if pressure feels uncomfortable so adjustments can be made.
What is Reiki Healing?
Reiki is a Japanese energy‑based technique that promotes relaxation, stress reduction, and overall well‑being. It supports the body’s natural healing process and complements other wellness or medical care.
What does a Reiki session feel like?
Many clients experience deep relaxation, warmth, gentle sensations, or a sense of calm and clarity. Each experience is unique.
How is Reiki administered?
You remain fully clothed while lying on the table. The practitioner places hands gently on or above the body in specific positions, holding each for several minutes based on your needs.
What should I expect from other services?
• Hot Stone Massage: Warm stones placed on key areas to relax muscles and improve circulation.
• Cupping Therapy: Silicone or glass cups create suction to release tension and improve blood flow; temporary marks may occur.
• Gua Sha: A smooth tool is used to gently scrape the skin to relieve tension and promote circulation.
• Tuning Fork Therapy: Vibrational sound therapy applied on or near the body to support balance and relaxation.
• Tarot Readings: A guided, intuitive session offering insight, reflection, and clarity; not predictive or medical advice.
If you have additional questions, feel free to contact us — we’re always happy to help you feel prepared and comfortable before your visit.
First-Time Clients: Start Here
Welcome! We’re happy to have you. Here’s what to know before your first visit:
1. Book Online
Use any “Book an Appointment” button on our website to schedule through our secure booking system. A credit card is required to hold your appointment.
2. Complete Your Intake Form
You’ll receive a digital intake form by email before your visit. Please complete it fully so your practitioner can tailor your session safely and effectively.
3. Arrive a Few Minutes Early
Plan to arrive 5 minutes early to get settled and start your session relaxed and on time.
4. Wear What’s Comfortable
Dress comfortably. For massage, you’ll undress to your comfort level and be professionally draped at all times. For energy-based services, you remain fully clothed.
5. Speak Up During Your Session
Your comfort matters. Feel free to communicate about pressure, temperature, music, or anything you’d like adjusted. It is your special time and we want you as comfortable as possible!
6. Relax — You’re in Good Hands
All of our practitioners are professionally trained, licensed or certified where applicable, and carefully selected to uphold the integrity and standards of Therapeutic Touch Wellness Center. Your session is guided with care, intention, and respect. Falling asleep, being quiet, or deeply relaxing is completely normal — this time is for you.
Boost your wellness journey
Experience Wellness with Therapeutic Touch Wellness Center
At Therapeutic Touch Wellness Center, we are passionate about helping you achieve a state of complete physical, mental, and social well-being. Our comprehensive approach to wellness includes personalized programs, expert guidance, and a supportive community. Whether you are looking to improve your fitness, manage stress, or simply take better care of yourself, we are here to help you every step of the way.
